Frequently Asked Questions
Everything you need to know about your Elleme Paris experience.
Where does Elleme ship from and which countries do you cover?
All orders are shipped directly from our warehouse in Italy. We offer worldwide shipping to over 50 countries via premium couriers like DHL and FedEx.
What is your return policy for international orders?
We accept returns within 14 days of delivery. Items must be in their original condition, unused, and with all security tags and packaging intact.
How should I care for my Elleme leather handbag?
To maintain the longevity of your bag, avoid prolonged exposure to direct light and humidity. We recommend storing it in its original dust bag and cleaning it with a soft, dry cloth.
Are customs duties and taxes included in the price?
For orders to the EU, UK, and USA, duties are included. For other international destinations, customers are responsible for any local import duties and taxes incurred at delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment options in select regions.
How can I track the status of my order?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.